Dean’s Marine wants to keep our customers happy. If something is wrong, please let us know. We will gladly issue an exchange or store credit on merchandise that meets our return policy. Returns will be accepted within 10 days from the purchase date for store credit or exchange only. Any returned items must be UNUSED and in its original packaging, if applicable. Returns must be sent prepaid. We regret that shipping for returned items is non refundable. However, if you are making an exchange, we will send the new order out to you with no additional shipping charge.

All sale items are a final sale: no refunds or exchanges.

Do not hesitate to ask questions before purchasing.

Damage claims must be made within 4 days of package arrival. Please inspect your merchandise carefully upon delivery.

All returned merchandise must follow these 3 steps:

1.      Send us a quick email. Include your name, order date, item you would like to return and why you are dissatisfied.

2.      Pack the merchandise securely and in the original box if possible.

3.      Send insured package to:

Dean’s Marine
Conquest Drove
Farcet Fen
Peterbourough
PE7 3DH
England
 

We ship using Interlink Express Parcels LTD (DPD). Dean’s Marine makes every effort to ship all orders within 2-3 days after payment. Please allow 14 days for delivery, Monday through Friday (except holidays).

All shipping rates are based on the weight/volume of your items and the location of your shipping address. Exact prices are not known until you enter your Country in the shipping option box. The shipping options and cost box will open once you have added an item to your shopping cart.

If you have an account with us and used that account to purchase your order, you may log in and your order history will appear including when Shipped.

If you have questions or concerns, please call customer service on (+44) 01733 244166 or send us an email.
Our business hours are Monday-Friday, 10am-5pm GMT.